Jobs

Service Engineer

Based: New York, USA
Reporting to: New York Service Manager

Summary of Role
The successful candidate will work as part of a team delivering world class technical and operational support to both our end users and our network of distributors in North and South America. The role would ideally suit a self-motivated individual who enjoys a dynamic environment, travel and with an interest in extending their knowledge and skills.

Responsibilities

  • On-site system commissioning
  • On-site operational training
  • Field service support and on-site repair
  • In-office telephone and email support
  • Promotion of our post-sales services and upgrades
  • Preparation and maintenance of our demonstration equipment

Key Qualifications and Experiences

  • Excellent problem solving skills with the ability to think laterally
  • Flexible schedule and ability to travel at short notice
  • Good verbal communication skills
  • Ability to prioritise and work under pressure
  • Strong interpersonal skills and customer-focus with an understanding of the sensitivities of working on site and when providing remote support
  • Aptitude for self-learning and efficient integration of new information
  • Team oriented individual with the ability to work under own initiative and accept accountability
  • Competent to a high level of computer literacy
  • Able to manage multiple tasks simultaneously

Desirable

  • A degree or equivalent qualification in electronic or audio engineering
  • Experience in studio, broadcast or live sound

Please apply for this position by sending a CV and brief covering letter to: thomasj@solidstatelogic.com

SSL Headquarters

Training at SSL Headquarters, UK