Support Engineer, Systems & Support Group

Begbroke, Oxford
Reporting to: 
Group Manager, Systems & Support Group
Full time, Salaried

We are looking for an enthusiastic engineer to complement our established support team. The ideal candidate will have experience of either the music or broadcast industry and have a strong understanding of audio and audio technology. To succeed in this role you’ll need to be a good communicator with excellent time management skills. You should be able to plan ahead, be comfortable working to tight deadlines and demonstrate a consistently high level of attention to detail in everything you do. This position demands a high degree of flexibility and involves significant international travel.


  • Client based system commissioning and configuration
  • Client based operational and technical training on our current range of products
  • Client based fault diagnosis and repair
  • Office based telephone and email support
  • Out of office hours’ emergency telephone support

Key Qualifications and Experience:

  • Experience working in the professional audio industry
  • Educated to degree level or equivalent in Electronic or Audio Engineering
  • Demonstrate a high level of computer literacy
  • Understanding of IP networking, configuration and fault finding
  • Understanding of analogue electronics - fault finding and repair to component level an advantage.
  • Excellent problem solving skills with the ability to think laterally
  • Flexible schedule and willingness to travel on short notice
  • Excellent verbal communication skills
  • Strong interpersonal skills and customer-focus with an understanding of the sensitivities required in a client-facing role
  • Aptitude for self-learning
  • Team oriented individual with the ability to work under own initiative
  • Able to manage multiple tasks simultaneously, prioritise and work under pressure

Application Instructions:
Please send your CV and covering letter to Your covering letter should highlight the extent to which your skills/experience meets the requirements of the role and your motivation behind applying. Please also state your current salary and availability.

Please note: To apply for this position you must already have the right to work in the UK.