About SSL


Via the links below you will find detailed descriptions of our policies regarding purchasing from our online store or via our distribution/retail partners, legal statements, and policies for support, returns and privacy.

Online Store Terms and Conditions

1. Definitions

In these terms and conditions (the "Terms") the words set out below shall (except where the context otherwise requires) have the meanings set out opposite them:

1.1 'Goods' - goods manufactured by or to SSL's order and supplied by SSL including any computer programmes ('Software') supplied by SSL with or separately from such goods (the expression 'Goods' to include all or any part or combination of Goods).

1.2 'Purchaser' - any person, firm, company, government body or other authority purchasing Goods from SSL.

1.3 'User Account' - the Purchaser's account which is used to access the System.

1.4 'Price(s)' - SSL's price(s) for Goods (including in the case of Software a license fee payable by the Purchaser in one single instalment or in multiple instalments as applicable).

1.5 'Order' - offer for Goods made by a Purchaser.

1.6 'SSL' - means Red Lion 49 Limited trading as Solid State Logic with company address: 25 Spring Hill Road Begbroke, Kidlington, Oxford, Oxfordshire, OX5 1RU and registered company number 05362730.

1.7 'System' - the online Goods ordering system to which these Terms are attached and available.

1.8 'Warranty' - means the warranty agreed by SSL under clause 14.

2. General

2.1 These Terms govern the ordering of Goods from SSL using the System. By using the System the Purchaser agrees to these Terms.

2.2 SSL only accept and fulfil orders for the supply of Goods upon and subject to these conditions and no variation or addition will be of any legal effect unless expressly approved in writing by one of SSL's authorised signatories. These conditions shall prevail over any terms and conditions of the Purchaser.

2.3 SSL's acceptance of an Order will only take place when SSL give a written acknowledgement or when SSL ship goods or when SSL issue a password to allow Software to be downloaded from SSL's website.

2.4 Once accepted a Purchaser's Order cannot be cancelled except in accordance with these terms.

2.5 All Orders are subject to these Terms and any terms, including but not limited to credit terms, available to Purchaser through the User Account.

2.6 These Terms incorporate SSL's privacy policy which is located here

3. System

3.1 SSL may provide a Purchaser with details to enable it to use the System ('Login Details'). The System enables a Purchaser to sign in, manage, view and place orders for Goods. SSL may also provide Purchaser with separate details which enable Purchaser to view current orders made by the Purchaser only.

3.2 The Login Details are personal to each Purchaser and should not be shared with any other person, or be used to allow any other person other than the authorised representative of Purchaser to use the User Account. SSL shall not be liable for any improper use of your Login Details, User Account or any use by any third party.

3.3 The Login Details should not be shared with anyone except those who are authorised to place Orders.

3.4 If Purchaser believes or suspects that its Login Details or User Account may have been compromised in any way Purchaser must inform SSL immediately and SSL will take steps to change the Login Details. Purchaser is liable for any and all use of its Login Details and/or Account.

4. Ordering Using the System

4.1 When Purchaser places an Order this shall be deemed an offer to purchase the Goods for the price stated, subject to these terms and conditions.

4.2 After Purchaser has submitted an Order SSL will send an e-mail to confirm that SSL have received the Order. This email confirmation will be produced automatically to provide confirmation of the Order details. Automatic confirmation does not necessarily mean that SSL will be able to meet the Order or that the Purchaser account had sufficient credit to place the Order.

4.3 Once SSL have sent the confirmation email SSL will review the Order and the terms of the User Account to confirm whether it has sufficient funds, credit and is permitted to place an Order for the Goods.

4.4 In the event that SSL decline the Order it will be designated as on hold on the System.

4.5 If the Order is accepted SSL will despatch the goods and communicate the carrier and tracking number by email.

4.6 In the event that Purchaser wishes to cancel or modify an Order please contact SSL immediately as set out below or by email to sales@solidstatelogic.com. Purchaser will be liable for the costs incurred in cancelling or modifying any Order which is cancelled that SSL has accepted.

5. Prices

5.1 Subject to the following provisions of this clause 4 and clause 5 below Prices will be as shown on the System or on the email confirming the Order.

5.2 SSL reserve the right to increase Prices by such amount as may be necessary to cover any increases in the costs incurred by SSL in supplying Goods as a result of changes in market conditions between the date of SSL's quotation and the relevant delivery date. Changes in market conditions shall include (but shall not be limited to) variations in exchange rate, the imposition of new taxes levies and surcharges, changes in the basis or rates of existing taxes surcharges and levies, and trading restrictions caused by Governmental or statutory controls.

5.3 In addition to the Price the Purchaser will be liable to pay SSL on demand the cost of carriage and insurance in transit of Goods delivered together with any applicable VAT or Sales Tax on the Price and on such costs at the rate in force at the time of delivery. The cost of carriage will be calculated in accordance with the carrier rates as published via the system.

6. Payment

6.1 Payment of the Price together with any applicable carriage VAT or other charges is to be made in accordance with SSL's directions or as authorised under the terms of the User Account. Unless SSL agree otherwise Goods to be exported outside the United Kingdom shall be fully paid for prior to shipment in cash or by means of an irrevocable letter of credit in accordance with SSL's requirements.

6.2 Any monies due or payable to SSL by the Purchaser which are not paid on the due date shall (without prejudice to SSL's other rights and remedies) carry interest from day to day at 7% per annum above the HSBC Bank base rate, compounded monthly (after as well as before judgement) from the due date until payment.

7. Delivery

7.1 SSL shall make delivery of Goods in whatever form and by whatever means SSL consider appropriate and SSL reserve the right to make part deliveries unless SSL expressly agree otherwise. SSL will notify you of the cost of the delivery of the Goods during the Order process.

7.2 All Goods will be dispatched to the address of the cardholder which makes payment for the Goods.

7.3 Goods are despatched at the Purchaser's expense and risk unless SSL expressly agree otherwise.

7.4 SSL make every effort to adhere to delivery dates but these are given without obligation on SSL's part and must be considered approximate only. SSL shall not be liable for delay in delivery.

8. Export

8.1 All import and other duties shall be met by the Purchaser and the Purchaser shall ensure that all applicable import/export licences certificates of origin and any other relevant documentation and authorisations have been procured prior to the shipment.

8.2 The Purchaser shall be responsible for ensuring that Goods comply with relevant governmental and other Regulations.

9. Receipt and Acceptance of Goods/Claims

9.1 The Purchaser or a third party acting on its behalf as notified to SSL using the System will evidence receipt of Goods delivered by signing a delivery note at the time of delivery. Subject to any notification SSL receive in accordance with the following provisions of this condition the Purchaser will be deemed to have accepted the Goods delivered within seven working days after delivery or if an authorised Software download within 24 hours of payment.

9.2 Complaints regarding shortages, damage or other discrepancies in respect of Goods delivered must be notified in writing to SSL promptly and, in any event, within fourteen (14) working days of delivery.

9.3 In the event of complete non-delivery of Goods ordered the Purchaser shall give written notification to SSL and the relevant carrier (if any) within three (3) working days after SSL have notified the Purchaser of despatch of the Goods in question or in the absence of such notification of despatch, within seven (7) working days after the estimated delivery date.

9.4 In the case of Goods damaged in transit

9.4.1 the packing material is to be retained by the Purchaser for SSL's inspection;

9.4.2 damage or discrepancies should be noted at the time of delivery and the relevant delivery notes marked accordingly. Delivery notes marked 'unexamined' cannot be accepted.

9.4.3 No claim for transit damage will be considered where Goods are collected by the Purchaser or the Purchaser's agent or carrier.

9.5 Where SSL accept responsibility under this clause SSL shall at SSL's option replace or repair any Goods proved to SSL's satisfaction to have been lost or damaged in transit.

10. Software Licence/Intellectual Property Rights

10.1 Software shall at all times remain the sole property of SSL or the relevant owner and shall only be used for operating the Goods for which it was designated. The Purchaser shall by no means acquire title or any intellectual property rights to such Software.

10.2 The use of the Software is subject to any terms and conditions which accompany the Software. (Software Terms). In the event of conflict between the Software Terms and the Terms the Software Terms shall take precedence.

10.3 The Purchaser shall have a non-exclusive licence to use Software owned by SSL and a non-exclusive sub-licence to use Software of a third party (such sub-licence incorporating any terms of that third party); such licences shall only be transferable with SSL's prior written consent and shall continue indefinitely unless and until terminated automatically by recovery of the relevant Goods pursuant to Condition 10 below.

10.4 Any complaint regarding Software regardless of its nature must be made not later than 30 days from the date of delivery or download. The Purchaser is not entitled to claim defects in Software after expiry of this period.

10.5 The Purchaser acknowledges that all patents, copyright or other intellectual or industrial property rights of whatever nature in Goods and/or Software submitted by SSL shall remain vested solely in SSL or the relevant owner and the Purchaser undertakes all reasonable precautions to maintain the confidentiality of Goods and/or Software and all know-how and trade secrets incorporated therein and not to copy or duplicate or permit the copying or duplication of the same by any means.

10.6 The Purchaser undertakes to indemnify SSL and/or SSL's sub-contractors against all damages costs and expenses which SSL or SSL's sub-contractors may incur as a result of any Goods designed, constructed or carried out in accordance with the Purchaser's specification or requirements involving a claim for infringement of any patents, copyrights or other intellectual property right.

10.7 The Purchaser undertakes not to alter develop or adapt any part or item comprised in Software without SSL's prior written consent.

11. Ownership of Goods

11.1 SSL shall retain the sole property in and all legal and beneficial title to any Goods delivered until the full Price and all other additional costs (as set out in clause 5, 6, 7A and 8A above) therefore have been received by SSL and the Purchaser acknowledges that it will hold such Goods as bailee for SSL until such payment is made.

11.2 If Goods are delivered or otherwise come into possession of the Purchaser before payment in full has been made as above then such Goods will be held on trust for SSL and if;

11.2.1 there shall be any default in due payment by the Purchaser of the full price and additional costs for such Goods; or

11.2.2 the Purchaser being a company shall enter into liquidation (other than for the purpose of amalgamation or reconstruction) or shall have a Receiver or Administrator appointed over the whole or any part of its undertaking or assets; or

11.2.3 the Purchaser being one or more individuals any one or more of such individuals shall be subject to a bankruptcy petition, enter into an arrangement or composition with or for the benefit of its creditors or be made bankrupt;

11.2.4 then, and in any such case, SSL may forthwith (whether or not payment for the Goods delivered is due) recover possession of and permanently retain any Goods which have not passed into the ownership of the Purchaser as aforesaid and SSL may, for this purpose, at any time enter upon the Purchaser's premises where the Goods are kept or reasonably thought to be kept and may repossess and remove the same (even if fixed to premises or incorporated in other equipment) without incurring any liability for any damage necessarily resulting from such entry and removal.

If Goods are annexed with or incorporated in property of the Purchaser, the resulting product shall become and/or shall be deemed to be SSL's sole and exclusive property. If Goods are annexed with or incorporated in property of any person other than the Purchaser, the resulting product shall become or shall be deemed to be owned in common with that other person in the proportions that the value of each of SSL's respective property bears to the aggregate value of SSL's respective property.

In the absence of any express indication any payment by the Purchaser shall be applied in discharge of SSL's invoices to the Purchaser longest outstanding invoices first.

12. Third Party Delivery

12.1 In the event that Purchaser directs SSL to make delivery of the Goods to a third party ("Third Party") Purchaser acknowledges that it shall remain liable for any and all payments in respect of the Goods and such third party shall not be entering into an agreement with SSL.

12.2 Purchaser shall ensure that the Third Party shall enter into an agreement with Purchaser in conformance with Purchasers obligations under these Terms including, but not limited to, 5B 5C, 5B, 7, 8, 9, 10, 11, 13, 15, 17E

13. Default

13.1 In the event that the Purchaser fails to pay for Goods ordered or if any one or more of the events set out in condition 11B above occur, or if the Purchaser commits a material breach of any of these conditions and/or any contract governed by them and fails to remedy the same (if capable of remedy) within 30 days of being given written notice so to do by SSL, SSL reserve the right (without prejudice to SSL's other rights and remedies) to suspend delivery of all or part of any Goods ordered until due payment has been made and/or to require payment in advance and/or otherwise vary the terms of payment for Goods ordered and/or to treat the contract(s) to which the breach relates as discharged.

14. Modification

14.1 SSL reserve the right (for SSL's and SSL's sub-contractors) at any time and without previous notice to alter from time to time the design, specification or construction of Goods without incurring any obligation to incorporate such alterations in Goods previously ordered or delivered provided such modifications do not materially affect the fitness for purpose of the Goods.

15. Warranty and limitation of liability

15.1 During the first year from the purchase of the Goods SSL guarantee that SSL will, at SSL's option, repair or replace free of charge for labour and parts any Goods manufactured by SSL requiring repair or replacement (during the applicable Warranty period) by reason solely of faulty material or workmanship during manufacture subject to the following conditions:

15.1.1 If the item of Goods in question is no longer available SSL shall use reasonable commercial efforts to provide a suitable alternative and the Purchaser shall be bound to accept this.

15.1.1 Normal wear and tear and parts of an expendable nature are not covered.

15.1.2 Damage resulting from or aggravated by negligence, failure to follow correct operating procedures, misuse, or unauthorised modifications, or the fitting of non-original parts by the Purchaser or its agents is excluded.

15.1.3 The Purchaser must promptly report alleged defects to SSL and at SSL's request, promptly return the Goods in question to SSL suitably packed.

15.1.4 In no circumstances whatsoever shall SSL's liability extend beyond repairing or replacing the actual items of SSL's manufacture. The Purchaser shall be liable for the cost of removal shipment of Goods.

15.2 Where Goods or components of Goods are not manufactured by SSL, SSL will use SSL's reasonable commercial endeavours at SSL's expense to procure that the Purchaser will have the benefit of the Warranty (if any) given to SSL by the relevant manufacturer.

15.3 This Warranty does not affect statutory rights of the Purchaser when dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977 as amended or re-enacted from time to time.

15.4 Subject to Conditions 13A and 13B above all conditions, guarantees or warranties whether express or implied by statute, common law or otherwise including but not by way of limitation (but not so including in the case of Goods supplied to the Purchaser dealing as a Consumer within the meaning of the said Act) conditions, guarantees or warranties as to the quality or fitness for purpose of Goods or as to their conformity with description or sample are hereby excluded.

15.5 The Purchaser acknowledges that it has relied solely on its own judgement in assessing whether Goods and/or Software are fit for any particular purpose for which they may be required by the Purchaser.

15.6 Neither SSL nor SSL's sub-contractors shall be liable for direct or consequential loss or damage resulting from Goods and/or the use thereof (except death or personal injury resulting from SSL's negligence within the meaning of the said Act).

15.7 Except for any claim arising from death or personal injury due to SSL's negligence SSL's maximum liability shall be limited to the cost of the Goods order by Purchaser which are the subject of any such claim.

15.8 More details of the Warranty are provided here.

16. Force Majeure

16.1 SSL shall be under no liability in respect of anything which may constitute breach of any contract governed by these Terms arising by reason of any cause or circumstance beyond SSL's reasonable control which prevents performance of the contract in question.

17. Miscellaneous

17.1 Any notice to be given by one party to the other shall be given in writing and shall be properly served if sent by prepaid first class post or fax or electronic mail to the registered office or last known business address of the party to be served and if such notice is sent by post it shall be deemed to have been received on the third business day after posting and if sent by fax or electronic mail shall be deemed to have been received at the time of despatch. Notice to SSL shall be sent to companysecretary@solidstatelogic.com, SSL, 25 Spring Hill Road Begbroke, Kidlington, Oxford, Oxfordshire, OX5 1RU.

17.2 Where the Purchaser comprises two or more persons their liabilities and obligations to SSL shall be joint and several.

17.3 The headings of the preceding clauses shall not affect the interpretation of these conditions.

17.4 The singular shall include the plural and vice versa.

17.5 These conditions and any contract governed by them shall be construed in accordance with English Law and the English Courts shall have sole jurisdiction in any dispute relating thereto. SSL shall however be entitled to waive the aforementioned statement of jurisdiction and shall be entitled to proceed against the Purchaser at the Purchaser's venue or any other court having jurisdiction over the Purchaser at SSL's option.

17.5 If these Terms or any contract governed by them shall be or become invalid or unenforceable in any way and to any extent by any existing or future rule or law, statute, order directions or regulation applicable thereto then the same shall to the extent of such invalidity or unenforceability be deemed to have been deleted from the conditions and/or the said contract which shall remain in full force and effect as regards all other provisions.

17.6 SSL is based at 25 Spring Hill Road Begbroke, Kidlington, Oxford, Oxfordshire, OX5 1RU and has registered VAT number GB862069123. SSL can be contacted at sales@solidstatelogic.com or by writing to our address marked for the attention of Sales Admin.

© 2014 Solid State Logic. | Terms & Conditions

SSL Native End User Terms & Conditions And Licence Agreement




These Terms & Conditions are a legal agreement between you, the licensee, and SSL. Please read the Terms & Conditions carefully before installing the Software.

The Software uses the iLok 2 copy protection system provided by Pace Anti Piracy Inc. In order to use the Software you are required to agree to the terms contained in the iLok 2 software End User Licence Agreement distributed by PACE. You can find out more about iLok 2 and the Pace Anti Piracy Inc EULA on their web site here. For the avoidance of doubt if there is any inconsistency between these Terms & Conditions and the Pace EULA these Terms & Conditions will take precedence over the PACE EULA in respect of that inconsistency.

You agree that the Software contains proprietary content, information and material that is protected by applicable intellectual property and other laws, including but not limited to copyright, and that you will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the Software. No portion of the Software may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Software, in any manner, and you shall not exploit the Software in any unauthorised way whatsoever. SSL, and its licensors, reserve the right to change, suspend, remove, or disable access to any Software at any time without notice. In no event will the SSL or its licensors be liable for the removal of or disabling of access to any such Software.

SSL grants you a non-transferable licence to use the Software on a single user computer, or on a single terminal or workstation of a multi-user computer or local area network, or on multiple computers as determined by your purchase or the terms of your trial. You may not rent, lease, lend, sell, redistribute or sub-licence the Software. You may not copy (except as expressly permitted by this licence), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Software, any updates, or any part thereof. Any attempt to do so is a violation of the rights of SSL and its licensors. SSL reserves its rights should you breach the terms of these Terms & Conditions to take such action against you as is necessary to preserve its rights and those of its licensors. The terms of the licence will govern any upgrades provided by SSL that replace and/or supplement the original Software, unless such upgrade is accompanied by a separate licence in which case the terms of that licence will be the governing terms.

This licence is effective until terminated. This licence will terminate automatically, without notice from SSL, if you fail to comply with this Agreement. Upon such termination, you must cease all use of the Software and shall destroy all copies of the Software.

You expressly acknowledge and agree that use of the Software is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. To the maximum extent permitted by applicable law, the Software and any services performed or provided by the Software ("Services") are provided "as is" and “as available”, with all faults and without warranty of any kind, and SSL hereby disclaims all warranties and conditions with respect to the Software and any Services, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and non-infringement of third party rights. SSL does not warrant against interference with your enjoyment of the Software, that the functions contained in, or Services performed or provided by, the Software will meet your requirements, that the operation of the Software or Services will be uninterrupted or error-free, or that defects in the Software or Services will be corrected. No oral or written information or advice given by the application provider or its authorised representative shall create a warranty. Should the Software or Services prove defective, you assume the entire cost of all necessary servicing, repair or correction. Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusion and limitations may not apply to you.

To the extent not prohibited by law, in no event shall SSL be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses, arising out of or related to your use or inability to use the Software, however caused even if SSL has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall application provider’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

The invalidity, unenforceability or illegality of any provision (or part of a provision) of these Terms & Conditions under the laws of any jurisdiction shall not affect the validity, enforceability or legality of the other provisions.

These Terms & Conditions are governed by the laws of England and Wales and you hereby submit to the exclusive jurisdictions of the courts of England and Wales. Your use of the Software may also be subject to other local, state, national, or international laws.

Support Policy

To access the latest support information, please click here. Answers to common questions are kept up to date by our support staff to ensure that answers are relevant, accurate and comprehensive. This resource is available to you 24 hours a day, 7 days a week. If you cannot find the answers to your problems in our FAQ please click the ‘Ask a question’ tab in the FAQ.

Large Format Console Support
We provide all large format console (Duality, AWS, C10, C100, C200 and C300) support via our regional SSL offices rather than via our distribution partners. If you are based in Europe, we deliver support from our international headquarters in Oxford, England. If you are in the US or Canada, please contact our New York or Los Angeles office for support.

Dealer purchase
If you purchased your product via a dealer, please contact your local distribution partner for support. To locate your nearest service centre, please click here.

Online Store Purchase
Support for all products bought directly from SSL is handled by SSL. Please visit the relevant FAQ section in the Support area of our web site first to see if your issue is a common one. If you need to ask a question you can do this from the 'Ask a Question' tab on the FAQ page. If you believe you have a faulty product please use 'Ask a Question' interface to report the issue.


SSL Standard Warranty for products purchased directly from SSL or our representatives

Our standard warranty period is one year and covers the repair of defects in materials and workmanship during the warranty period.

Pursuant to the Solid State Logic Terms and Conditions, under European consumer law, the purchaser has full statutory warranty rights for two years from the date of delivery of the product. The warranty is valid only in those Member States of the European Union (EU), who have adopted the applicable EU law into their national legislation, otherwise a warranty term of one year will apply. The applicable national legislation governing the sale of consumer goods is not affected by this warranty. Warranty claims will only be accepted if the purchased product has been used for its intended purpose. Any purchased product used for an unintended purpose will not be eligible for warranty protection. Consumable items, accidental damage and damage caused by operation of the equipment outside of Solid State Logic's recommended operating conditions (see the owner's manual for the specification) are not covered by this warranty.

For all warranty enquiries or claims please address the claim to the dealer or SSL office from which you purchased the product, within a period of seven days from the date on which you detected its lack of conformity with the terms of the warranty. Please include your original proof of purchase when initiating the claim.

The distributor or SSL office will be able to arrange a replacement unit or for the repair of the original. Subject to availability, replacement units will be supplied if the fault is reported within seven days of receiving your unit. Once your faulty unit has been returned, we will ship your replacement. Outside of this seven day window, SSL will repair rather than exchange your original unit. The repair method is at SSL's discretion.

Please note that we cannot ship a replacement prior to receiving the faulty item or supply a temporary loan unit during the repair period.

SSL Native software is excluded from our standard Warranty.

Standard Warranty Shipping Policy

During the warranty period SSL will pay carriage costs for shipments to your facility. You are responsible for all carriage and insurance costs for the return of the faulty item.

Out of the warranty period, SSL will recharge carriage costs for all shipments to your facility. You are responsible for all carriage and insurance costs for the return of the faulty unit to SSL.

Returned goods must be suitably packed in order to avoid damage in transit. We recommend that all original packaging is retained in case you need to return or transport your product. The packaging has been purposely designed to ensure that your unit is adequately protected. Solid State Logic cannot accept responsibility for any damage caused in transit as a result of insufficient packaging.

SSL strongly recommend that you arrange adequate insurance cover for return shipments, as SSL are not responsible for return goods that sustain damage in transit.

© 2014

Online Store Returns Policy

Under EU law our online customers have a statutory 14 days within which they can return hardware products. Software products are exempt from this regulation. SSL is happy to meet this requirement and our policy below matches standard industry practice.

  • You have 14 days from the date of purchase within which you can choose to return hardware products.
  • Providing the goods are unopened, unused and undamaged SSL will provide a refund of the purchase price of the product.
  • If goods are delivered to you damaged it is essential that you either refuse to sign, or sign for them as damaged. You must notify SSL in writing of any damage within 24 hours. If you ship non faulty goods to SSL and they are damaged in transit you are liable for the damage. Goods purchased online must be returned to SSL HQ in the UK - not SSL's local offices.
  • If goods are not delivered you must inform SSL within 3 days of the estimated delivery date as indicated by the issued tracking information.
  • SSL will not refund or reimburse any financial transaction, Tariff or Duty charges associated with the purchase.
  • SSL will pay for return shipping only for goods deemed by SSL to be faulty. The customer is liable for shipping costs for return of unwanted (non faulty) goods.
  • Faulty goods will be repaired or replaced at SSL's discretion.
  • If you believe you have a faulty product please use the 'Ask a Question' interface in our FAQ system to report the issue.

Privacy Policy

Last updated [5th April 2018]
Red Lion 49 Ltd t/a Solid State Logic (“Solid State Logic”, “SSL”, “we”, “us”, or “our” as the context dictates) is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding personal data and how we will treat it.

This policy (together with our website terms of use and any other documents referred to in it), applies to your use of:

  • the www.solidstatelogic.com website (Website);
  • our social media pages; and
  • any of the services accessible through the Website (the Services).
  • our software, downloaded from the Website or a 3rd party.

By visiting the Website, accessing one of our social media pages and/or using the Services, you are accepting to the practices described in this policy.
The data controller is Red Lion 49 Ltd t/a Solid State Logic, a company incorporated in England and Wales under company number 05362730, and having its registered office at 25 Spring Hill Road, Begbroke, Oxfordshire, UK. OX51RU

1. What personal data do we collect?
The type of information we collect from you will depend upon the type of interaction you have with us.

Broadly speaking, the types of personal data that we collect may include:

  • you are a customer of Solid State Logic: your first and last name, email address, postal address, telephone number and the details of the transactions which you conduct using the Services;
  • if you are a job applicant, employee or contractor: your full name, contact details (including address, phone number and email address), identification details, job title, employment history and education details, names and contact details of referees, next of kin details, national insurance number or other information if required by law;
  • personal data that you provide by completing forms on the Website, including if you sign up to receive our newsletter or attend one of training events, search for a product, place an order on the Website, request any information, or enter into any competition or promotion;
  • if you download and use software, IP address and general metadata;
  • if you register or create account with us, your log-in and password details;
  • information contained in messages when you post on our social media pages;
  • information contained in communications you send to us, for example when you report a problem or to submit queries, concerns or comments regarding the Website or its content; and
  • data from surveys that we may, from time to time, run on the Website for research purposes, if you choose to respond to, or participate in, them.

You are under no obligation to provide any such data. However, if you choose to withhold requested information, you may not be able to access all of the Website’s contents and services.

Payment processing services are provided by a third party. Any payment card details that you input when placing an order via the Website are received directly by the payment service provider and will be subject to its terms of use and privacy policy. DiGiCo does not store any of your payment card details on its systems. By inputting payment card details, you are accepting that your payment card details may be used by the payment services provider for the purpose of paying for your order. If you have any questions relating to these services please contact the relevant payment service provider.

2. How do we collect personal data?
We may collect personal data from you in a variety of ways, including the following:

  • when you create a Solid State Logic customer account;
  • when you place an order via the Website, access software for download, or use the Services;
  • when you provide content and other information when you use the Services or post on our social media accounts;
  • when you:
    • visit our Website and any other webpage that we own and manage;
    • provide information in your account or manage/change your account information;
    • contact us by phone, email, post or via the Website;
    • subscribe to receive our newsletter or promotional materials or sign up to a mailing list; and/or
    • participate in surveys, or competitions or other promotional activities.

We also collect information automatically when you navigate through the Website. Information collected automatically may include usage details, geo-location data, IP addresses and information collected through cookies, and other tracking technologies (which may not be information which identifies you). For more information on our use of these technologies, see our Cookie Policy.

Solid State Logic may also collect personal data relating to you from third parties. This may include (but is not limited to) the collection of personal data relating to you from:

  • our distributors and other partners;
  • our customer support service provider, when you make a customer service inquiry;
  • someone you duly authorise to act on your behalf; and
  • recruiters we have retained and from referees you have provided in support of a job application.

3. How do we use personal data?
We use information we collect relating to you for the purposes of our legitimate interests as follows:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with our newsletters, where you have subscribed to receive our newsletters (please see paragraph 5 below);
  • to provide you with information about other products we offer that are similar to those that you have already purchased or enquired about, where you have consented to be contacted for such purposes;
  • to ensure that content from this Website is presented in the most effective manner for you and for your computer;
  • to administer this Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve this Website to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our Services, when you choose to do so;
  • to liaise with distributors and other partners in connection with your use of the Services;
  • to deal with enquiries or complaints;
  • as part of our efforts to keep this Website safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to conduct our internal business and management processes, for example accounting or auditing purposes; and
  • for any other purposes that you would reasonably expect.

We may combine this data with personal data you give to us and personal data we collect that relates to you. We may use this personal data and the combined data for the purposes set out above (depending on the type of data we receive).

We will anonymise personal data relating to you and consolidate such data. We may provide our distributors and other partners with aggregated anonymised data about the users of this Website and the Services, for example behavioural data.

4. How do we share personal data with third parties?
We may disclose personal data relating to you to third parties in certain circumstances including (but not limited to) the following:

  • any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;
  • other third parties that we or any member of our group engage to help us run our business - such as our customer support service provider; payment processors; contractors; couriers; pay roll service providers; debt collection agencies and other parties that assist with debt-recovery functions;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others, where you have consented to this;
  • analytics and search engine service providers that assist us in the improvement and optimisation of this Website;
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you;
  • our distributors and other partners;
  • our professional advisors, including lawyers, accountants, tax advisors and auditors;
  • law enforcement bodies, Courts of law or as otherwise required or authorised by law; and
  • regulatory or government bodies for the purposes of resolving complaints or disputes both internally and externally or to comply with any investigation by one of those bodies.

We may also disclose personal data to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
  • if we restructure our business, or if integrate our business with another group of companies, in which case personal data held by us will be disclosed to the new owner to be used in the same ways set out in this policy;
  • if we are under a duty to disclose or share personal data relating to you in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions on which we supply products to you, or website terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • for any other purposes that you would reasonably expect.

Before Solid State Logic discloses any personal data to a third party, we take steps to ensure that the third party will protect personal data in accordance with applicable privacy laws and in a manner consistent with this policy. Third parties are required to restrict their use of this information to the purpose for which the information was provided.

5. Email Newsletter
This Website operates an email newsletter program, used to inform subscribers about products and services supplied by this Website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are managed in compliance with the Privacy and Electronic Communications Regulations 2003. Subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscribe system is unavailable, clear instructions on how to unsubscribe will by detailed instead

Email marketing campaigns published by us may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the subscriber with more relevant content based around their activity.

6. External Links
Although this Website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout this Website.

This Website may, from time to time, contain links to and from the websites of our distributors, partners, partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. Social Media Platforms
Communication, engagement and actions taken through external social media platforms that we participate on are subject to the terms and conditions as well as the privacy policies of those social media platforms.

You are advised to use social media platforms wisely and communicate/participate on them with due care and caution with regard to your personal data. We will never ask for personal or sensitive data through social media platforms and we encourage users wishing to discuss sensitive details to contact the relevant platform provider through primary communication channels such as by telephone or email.

This Website may use social sharing buttons which help share web content directly from our web pages to the social media platform in question. Where you use such social sharing buttons you do so at your own discretion – you should note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Please note these social media platforms have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these social media platforms.

8. Shortened Links in Social Media
We may through our social media platform accounts share web links to relevant web pages. By default some social media platforms shorten lengthy URLs.

Users are advised to take caution and exercise good judgement before clicking on any shortened URLs published on social media platforms by us. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.

9. Where do we store personal data?
The personal data that we collect from you may be transferred to, and stored at, locations outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

As described in this privacy policy, we may also share personal data relating to you with other companies within our group or with third parties who are located overseas for business purposes and operational, support and continuity purposes, for example, when we use IT service providers or data storage services. Countries where personal data relating to you may be stored and / or processed, or where recipients of personal data relating to you may be located may have data protection laws which differ to the data protection laws in your country of residence.

By submitting your personal data, you accept that personal data relating to you may be transferred, stored or processed in this way. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

10. How do we protection personal data?
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect personal data relating to you, we cannot guarantee the security of such data transmitted to the Website; any transmission is at your own risk. Once we have received personal data relating to you, we use strict procedures and security features to try to prevent unauthorised access.

All information you provide to Solid State Logic is stored on secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted industry-standard encryption technologies when transferring or receiving personal data, such as SSL technology. The safety and security of your information and any personal data relating to you also depends on you. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Website and/or the Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Solid State Logic takes steps to destroy or de-identify personal data when the information is no longer required for any purpose for which it may be used or disclosed by us and we are no longer required by law to retain the information.

11. Your rights
You have the right to access personal data held relating to you. To protect your privacy, we may take steps to verify your identity before taking any action in response to any request. You will not have to pay a fee to access personal information relating to you (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We also want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove any information you think is inaccurate.

Requests in this section should be sent by email or by writing to us using the contact details set out at the end of this policy.

We will only send you marketing material if you consent. We will only send personal data relating to you to a third party for marketing purposes if you consent. When you have consented to marketing material, you have the right at any time to ask us not to process personal data relating to you for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the marketing emails we send to you. You can also exercise the right at any time by sending an email or by writing to us using the contact details set out at the end of this policy.
If you have a concern about the way we are collecting or using your personal information, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/.

12. Changes to this policy
Solid State Logic reviews and amends its privacy policy from time to time. Any changes we make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this policy. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Website.

13. Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

Red Lion 49 Ltd t/a Solid State Logic
25 Spring Hill Road

Email: marketing@solidstatelogic.com

Phone: +44 (0)1865 842300

Website Terms and Conditions of Use

Last Update [5th April 2018]

These terms of use apply to www.solidstatelogic.com and all other web sites maintained by Red Lion 49 Ltd t/a Solid State Logic or its affiliates. By using the site, you agree to be bound by these terms and conditions. If you do not agree to these terms of use, you must not use the site.

Red Lion 49 Ltd t/a Solid State Logic strives to see to it that the content of these websites is up-to-date and accurate. However, no warranty or guarantee of completeness, accuracy, up-to-dateness, or constant availability is given with respect to these websites. Red Lion 49 Ltd t/a Solid State Logic may – at any time, without notice, and at its discretion – change the content of its websites or discontinue them entirely. Red Lion 49 Ltd t/a Solid State Logic is under no obligation to keep the contents of these websites current and up-to-date at all times. Unless expressly permitted, you may not copy or distribute any content from this site. As long as you comply with these terms, Red Lion 49 Ltd t/a Solid State Logic grants you limited license to access and make reasonable use of this site and its content.

Insofar as advice or recommendations are given on the websites of Red Lion 49 Ltd t/a Solid State Logic, Red Lion 49 Ltd t/a Solid State Logic shall – without prejudice to any responsibility arising under the laws of contract, tort, or legal provisions of another nature – not be obligated to compensate for any harm or loss suffered by following the advice or recommendation.

The site may contain links to other Internet sites. Red Lion 49 Ltd t/a Solid State Logic provides such links for your convenience, and is not responsible for the content of any website linked to or from this site. Links to any other website do not mean that Red Lion 49 Ltd t/a Solid State Logic approves of, endorses, or recommends that website. Red Lion 49 Ltd t/a Solid State Logic disclaims all warranties, express or implied, as to the accuracy, legality, reliability, or validity of any content on any other website.

If you send, post, or otherwise provide to Red Lion 49 Ltd t/a Solid State Logic any comments, content or other materials, such materials will be treated as non-confidential and non-proprietary. You retain ownership of the materials you post, but you grant to Red Lion 49 Ltd t/a Solid State Logic a perpetual, worldwide, royalty-free, irrevocable, non-exclusive license (with rights to sublicense) to use and commercialise any ideas, concepts, know-how or techniques contained in such materials in any way and for any purpose whatsoever. Red Lion 49 Ltd t/a Solid State Logic shall have no obligation of any kind with respect to such materials and will be free to copy, use, modify, display and distribute the materials to others, without limitation.

All rights of Red Lion 49 Ltd t/a Solid State Logic and of third parties under intellectual property law, including without limitation the laws of copyright, names, and trademarks, shall be respected when using the websites of Red Lion 49 Ltd t/a Solid State Logic. The protection of such laws extends without limitation to the images, music, and trademarks used by DiGiCo. No grant of any license or other right of use shall be inferred from the accessibility of the websites of Red Lion 49 Ltd t/a Solid State Logic. All improper use of the websites of Red Lion 49 Ltd t/a Solid State Logic is prohibited.

Cookie Policy

Last updated [5th April 2018]

This Website uses cookies.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
We use cookies to:

• monitor your use and engagement of the Website to help us understand how you use it;
• help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services;
• help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may also use trusted third-party services that track this information on our behalf.

This Website also uses cookies that are required for the operation of this Website. They include, for example, cookies that enable you to log into secure areas of this Website or use a shopping cart.

Other cookies may be stored to your computer’s hard drive by third parties when this Website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Policy or this Cookie Policy. Contact them directly for more information about their privacy practices.

Where applicable, this Website uses a cookie control system allowing the user on their first visit to this Website to allow or disallow the use of cookies on their computer / device. This complies with the legal requirement for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you choose to turn cookies off, this may disable or render unusable some of the features of this Website.

Modern Slavery Act 2018 Statement

This statement sets out the steps that we Audiotonix and its subsidiary brands have taken and continue to take to mitigate the risk of slavery and human trafficking occurring within any part of our business or our supply chain.

Overarching statement
Slavery and human trafficking are abuses of a person’s freedoms and rights. We are totally opposed to such abuses in our direct operations, our indirect operations and our supply chain as a whole.

Meaning of slavery and human trafficking
Our understanding of slavery and human trafficking is based on the definitions set out in the
Modern Slavery Act 2015 and is guided by the UN Universal Declaration of Human Rights and the conventions of the International Labour Organisation (ILO) particularly relating to forced or compulsory labour.

We recognise that forced labour as a form of slavery includes debt bondage and the restriction of a person’s freedom of movement whether that be physical, non-physical or, for example, by the withholding of a worker’s identity papers.

Our Business
Our core business is the design and manufacture of audio mixing products for professional use.

The head office for Audiotonix is located in Chessington in the UK. The majority of the operations are also based in the UK at Begbroke, Hebden Bridge, Glenrothes and Penryn, these facilities have activities such as R&D, sales, marketing, production, customer services, support and administration, we employ approximately 400 staff in the UK. Our products are available in over 60 countries worldwide.

In addition to the UK based factories we also engage a contract manufacturer in China.
The brands within the Audiotonix group access the markets by different routes depending on the product, the application, the price and the geography. Partners such as professional audio distributors are used in a number of territories to support marketing, sales and after sales support.

Our supply chains
For the purposes of this statement, we report on steps taken within our supply chain, by which we mean those suppliers to the Group with whom our organisation deals directly. We also report on those steps taken within such supply chains that have indirect effects on the wider supply chain.

In designing a new product, the choice of a component is not just reliant on the cost but also on the supply chain and, therefore, purchasing professionals are engaged during the sourcing process. The components used within the manufacture of an audio mixing product come from large, well renowned electronic components manufacturers and are sourced from international electronic component distribution companies.

Our contract manufacturing partner in China complies with the latest employment best practices, the contract manufacturer has been a key supplier to the Group for more than 10 years. The last audit carried out on the key partner was November 2017, there were no issues during this audit.

Our Responsibility

In keeping with our commitment to act with integrity in all our business dealings, we ensure that there is no slavery or human trafficking in any part of our business and try to ensure that this is also true for our supply chains.

In trying to ensure our supply chains are free from slavery the company policy is to visit, on a regular basis, vendors with whom we have direct and indirect relationships in an effort to ensure that

  • No forced or bonded labour is used
  • No child labour is used

In addition, we try to ensure that supplier organisations take their corporate social responsibilities (CSR) seriously and that they ensure that

  • Workers conditions are safe and hygienic
  • No excessive hours are worked
  • No discrimination is practised
  • Regular employment is provided
  • No harsh treatment of staff