SSL is looking for a junior Support Engineer to join our UK team. This is an excellent opportunity for someone with the right attitude and good base-knowledge of professional audio who is keen to grow in a real-world, high-impact role, developing and sharing their knowledge with customers and peers.

The ideal candidate will be a confident, flexible, and motivated individual with good people-skills who takes ownership of time-critical issues and sees them through to resolution. They enjoy international travel, have good communication skills, excel at problem-solving & critical thinking, and have a drive to improve existing skills and learn new ones.

 

Key Duties:

  • Providing remote support by telephone, email and video conferencing
  • Delivering on site commissioning, training, support and maintenance in the UK and worldwide
  • Out of hours emergency telephone support
  • Developing internal and external support material

 

Essential Requirements:

  • Some experience of broadcast, live or studio workflow
  • Understanding of analogue electronics & components
  • An analytical approach, with an eye for detail and a passion for problem-solving
  • A desire to travel internationally and interact with customers and partners
  • Good written and verbal communication
  • Good IT skills
  • Confident working alone and as part of a team
  • Full UK driving license

 

Desirable Competencies:

  • Ability to understand schematics and technical drawings
  • Component-level rework skills
  • Technical authoring experience
  • Experience of network audio protocols and application
  • Previous experience in a technical support role
  • Previous experience using SSL equipment

Application Instructions:

 

Please apply by email to hr@solidstatelogic.com including a CV and cover letter stating why you’re a good fit for the role and detailing what you feel your most significant contributions to SSL will be.

 

SSL is an equal opportunities employer and encourages applications from suitable candidates regardless of race, colour, gender, marital status, national origin, religion, age, or disability. To apply for this position, you must already have the right to work in the UK.

 

 

General Data Protection Regulations Notification:

Your personal information will be used by Solid State Logic for the purposes of recruitment and its administration. The company limits the storage of your data to the required period and therefore, we will only retain your personal information for as long as you are in an application process. Once all application procedures have been completed, your data will be deleted. By applying for this position, you are confirming your acceptance of these conditions.

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