Location:         Begbroke, Oxfordshire

Conditions:      Full-time, Salaried

SSL is actively seeking a Support Engineer & Technical Trainer to join our UK based team. Supporting clients in broadcast, live, and large-format studio sectors, the position is based at SSL's headquarters in Oxfordshire and requires significant worldwide travel, occasionally at short notice. This is an excellent opportunity for an individual with experience in professional audio to develop their abilities in a fast-paced, industry-leading organisation.

The ideal candidate will be a confident, flexible, and motivated individual who takes ownership of time-critical issues and sees them through to resolution. They enjoy travel, have good communication skills and excel at problem-solving and critical thinking, thriving in situations where they can develop new skills and share their knowledge and experience with others.

Key Duties:

  • Delivering on site commissioning, training, support and maintenance
  • Providing remote support by telephone, email and video conferencing
  • Out of hours emergency telephone support
  • Authoring technical documentation
  • Software testing and validation
  • Developing internal and external training material
  • Assisting other areas of the business as required including pre-sales, demo, QA, engineering and process improvement

Essential Requirements:

  • At least 2 years’ experience in a technical role in professional audio or broadcast
  • Understanding of workflows and systems in one or more of SSL’s key markets
  • Experience in troubleshooting at system level, ideally involving multiple vendors’ equipment
  • Proven client-facing skills, demonstrating confidence, flexibility and pragmatism under pressure
  • Attention to detail with an ability to quickly assimilate and recall information
  • Good written and verbal communication
  • Confident working alone and as part of a team
  • Full UK driving license

Desirable Competencies:

  • Experience in a front-line technical support role, including providing remote support
  • Proficient in delivering training one on one and groups
  • Understanding of networking & AoIP technologies
  • Familiarity with analogue electronics
  • Ability to read and understand schematics and technical drawings
  • Board-level rework skills
  • Technical authoring experience
  • DANTE Level 2 or 3 certified

Application Instructions:

Please apply by email to hr@solidstatelogic.com including a CV and cover letter stating why you are most suitable for the role and detailing what you feel your most significant contributions to SSL will be.

SSL is an equal opportunities employer and encourages applications from suitable candidates regardless of race, colour, gender, marital status, national origin, religion, age, or disability. To apply for this position, you must already have the right to work in the UK.

 

General Data Protection Regulations Notification:

Your personal information will be used by Solid State Logic for the purposes of recruitment and its administration. The company limits the storage of your data to the required period and therefore, we will only retain your personal information for as long as you are in an application process. Once all application procedures have been completed, your data will be deleted. By applying for this position, you are confirming your acceptance of these conditions.

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