Based:                        Begbroke, Oxford
Conditions:                Full Time, Salaried

Job Description
SSL is actively seeking a Support Engineer and Technical Trainer to complement our UK based team. Supporting clients in the broadcast, live, and studio sectors, the position is based at SSL's headquarters in Oxfordshire and includes significant worldwide travel, sometimes at short notice. This is an excellent opportunity for an individual with some experience in the professional audio industry to broaden their horizons and grow in a fast-paced, industry-leading organisation.

The ideal candidate will be a confident, flexible, and motivated individual who takes ownership of time-critical issues and sees them through to resolution. They will enjoy travel, have good communication skills and excel at problem-solving and critical thinking, thriving in situations where they can develop new skills and share their knowledge and experience with others.

Key Duties
Reporting to the Support Team Leader, you will be primarily responsible for post-sales support, on-site system commissioning and client training.  The role will also include the following:

  • Software testing and validation
  • Investigation of client hardware, software and workflow issues
  • Authoring technical documentation
  • Developing internal and external training material
  • Assisting other areas of the business including product demonstration, product development and process improvement
  • Out of hours emergency telephone support
  • Office based telephone and email support

Essential Requirements:

  • At least 2 years experience in a technical role in professional audio or broadcast
  • Experience in troubleshooting at a system level
  • Understanding of workflows and systems in one or more of SSL’s key markets
  • Proven client-facing skills
  • Attention to detail with an ability to quickly assimilate and recall information accurately
  • Good written and verbal communication
  • Ability to prioritise and work logically and efficiently under pressure, independently and as part of a team
  • Full UK driving license
  • Desire to travel internationally

Desirable Competencies:

  • Experience of networking & AoIP technologies
  • DANTE Level 2 or 3 certified

Application Instructions:
Please apply now for immediate consideration by email to hr@solidstatelogic.com including a CV and cover letter stating why you feel you are most suitable for the role, and detailing what you feel your most significant contributions will be in the short, medium, and long term.

To apply for this position, you must already have the right to work in the UK.